At Hand Made Travel, we are dedicated to protecting your privacy and handling your data with the utmost care.
At Hand Made Travel, we are dedicated to protecting your privacy and handling your data with the utmost care. This policy explains how we collect, use, and share information on our platform, especially in the context of connecting travel agencies with local service providers.
By using our services, you agree to the practices described in this policy.
We collect information to provide and improve our services for both our travel agency and service provider partners.
Personal and Business Information: When you register, we collect details such as your name, company name, address, phone number, and email. This is essential for setting up your account and facilitating business on our platform.
Publicly Shared Content: To promote your services and facilitate bookings, we collect information that may be made publicly available on our portal. This includes:
For Service Providers: Information about your products, services, photos, descriptions, pricing, and company profile details you fill out in your account.
For Travel Agencies: Your company name, services offered, and other profile details you choose to make public.
Private Order Information: All details related to specific orders and bookings, including communications, payment information, and service requests, are kept strictly private. This data is only visible to the travel agency and the service provider involved in that specific transaction.
Automatically Collected Information: When you visit our portal, we automatically collect data such as your IP address, browser type, and usage data to improve our services and ensure platform security.
We use the information we collect to:
Operate and maintain our platform and services.
Process bookings and facilitate communication between travel agencies and service providers.
Showcase and advertise services: We use the public content submitted by service providers to promote their offerings to a wider audience of travel agencies.
Provide customer support and manage your account.
Improve our platform's functionality and user experience.
Communicate with you about updates, new features, and relevant offers.
We share information only when necessary to operate our services or as required by law.
Sharing with Our Partners: To enable the booking process, we share relevant contact information between the travel agency and the service provider involved in a transaction.
Public Visibility: As stated above, information about services, products, and company profiles is visible to all users of the portal and may be promoted publicly to attract new business.
Third-Party Services: We may use third-party services for analytics, data storage, and other essential functions. These partners are bound by confidentiality agreements and are only given access to the data they need to perform their services.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
You have the right to access, update, or delete your personal information. You can do this by logging into your account settings or by contacting our support team.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@handmadetravel.com